Privacy Policy information

The design of Cadenza® was based on a decade of research on music learning. The tool enables teachers to promote student-driven learning by collaboratively building tasks with students and actively implementing students plans, goals, and reflections. The first version of Cadenza® (2016) was co-created by Queen’s University, The Centre for the Study of Learning and Performance at Concordia University, and The Royal Conservatory (RCM) (hereinafter collectively referred to as the “Institutions”). Subsequent versions have been developed by the Cadenza Community Project at Queen’s University. To protect Cadenza® users’ rights to privacy, the Institutions and the Cadenza® Community Project have jointly adopted this privacy policy.

Your Payment Information

Teachers pay a nominal fee to use Cadenza®. User fees cover the costs of data storage, troubleshooting, professional support, and tool maintenance and development. More information about payment tiers and our cancellation policy can be found on your “My Account” page. Teachers will have a 3-day grace period if their card is declined or if they cancel their Cadenza® subscription. Credit card information is Payment Card Industry (PCI) compliant. PCI Data Security Standards are implemented by any organization that handles branded credit cards from the major card schemes. Cadenza® also makes use of a secure API protocol. Web API security protects the transfer of data through APIs that are connected to the Internet.

Information we collect

When a user creates a Cadenza® account, the program collects and stores the email and the username associated with the Cadenza® account as well as the designation of Teacher or Student. This information is password protected and stored on secure servers. Only authorized Cadenza® administrators can access it for the purposes of servicing and supporting the use of the tool. Supporting the use of the tool includes sending occasional email updates regarding tool development and teaching tips. Cadenza® administrators are able to see usernames of Student accounts connected to particular Teacher accounts as well as any Teacher accounts linked to Student accounts. (For more information on this connecting process and its purpose, see the section “Information You Share on Cadenza®” below.) Unless required by law, the information collected will never be shared with third parties without the user’s express knowledge and written consent. Cadenza® never sells personal information to third parties for any purpose whatsoever. If at any time you wish to have your personal information removed from the server (which will erase any associated data from your account), you may contact the Cadenza® administrator to make that request.

Information you share on Cadenza®

Cadenza® is a digital tool that allows written and other forms of communication between music teachers and their students, who may be minors. Cadenza® is freely available to the public and anyone may create an account. Only users with a Teacher account may send a request to connect with a user, and such users must have the Student account designation. Once two users are connected, they may share written comments through the site as well as through various media (recordings, PDFs, etc.). Accepting an invitation to connect opens up the possibility of information sharing between two users, and we urge users to connect only with those users they are confident will use Cadenza® correctly, safely, and respectfully. Respectful use includes compliance with copyright regulations. Adults should vet any invitations received by a user under the age of majority before agreeing to connect. To ensure the correct and safe use of Cadenza®, we have established a reporting mechanism for users to send concerns to a Cadenza® administrator. These reports will be examined and acted upon by the Cadenza® administrators and could result in a user being blocked from using the tool and some or all of the data contained in that account to be deleted. We reserve the right to remove any and all material from a user’s account, delete the user’s account, and ban the user if that material is deemed to be libellous, derogatory, obscene, defamatory, discriminatory, pornographic, abusive, hateful, offensive, “spam,” advertising, self-promotion, or otherwise inappropriate, or if the user is using the account for any illegal activity.

Responsibilities of the institutions and users

The Institutions agree that any information about our users that is collected will be used only as necessary to service and support the tool. Support of the tool may include occasional newsletters to inform users of changes and updates to the tool. Unless required by law, it will not be released to any third party for any reason. The Institutions may, if necessary or required, update the tool, its functions, and the privacy policies. However, the Institutions are not responsible for, and expressly disclaim all liability for, damages of any kind arising out of use of, reference to, or reliance on Cadenza®. Users are responsible for exercising due diligence and good judgment regarding the accuracy and type of information they post to Cadenza®. Material on Cadenza® may not be reproduced without the express, written consent of all parties including users and the Institutions.

Around the clock support is available from fellow users and CADENZA™ Admin through our Facebook group.

Cadenza was created with the support of our amazing partners